​I am Crying Because of Australia Post – What Options Do I Have?

Posted by Cory List on 28th May 2014

In online businesses, especially those who will be offering products, shipping arrangement will be one of the toughest to setup because you need to find a company that you can trust to keep your package secure; you need to choose a company that will deliver the goods on time; you need to choose a company that can secure the delicate personal details safe; and you want a company who can offer exemplary service at an affordable price tag.

It is a very tricky thing and most of the people, who do business with posts or couriers, usually deal with a collection of problems before they get a comfortable stance over the whole thing. Problems occur and they occur at a frequency, you just have to be prepared for it:

  1. Data will be mixed up every time. It does not matter how precise the work is and how exact the information are. Sometimes things will be overlooked and the item will be delivered to the wrong address or the item will be taken back to you, by mistake. A tracking system helps you keep track of your items. Maintain constant correspondence with your courier system so that you can be kept updated with the deliveries. More so, you need to keep your customers updated about the status of their orders. If something goes wrong, they have to know, and you have to assure them that it is being taken care of.
  2. Delays will occur. A lot of things could delay the arrival of posts and packages. There could be a delay because of the amount of work, shortage of delivery men, problems with transportation and so forth. Be open to the possibility of these occurrences because it can happen. Offer policies that will protect you and will appease your clients in case it does take place.
  3. Allot a budget for such discrepancies. There are all kinds of discrepancies that will occur when dealing with a courier or postal service and these problems will cost you some money. It will, therefore, be smart for you to allot for this so you can consider this when you plan your pricing or set aside funds for this kind of thing. By being prepared you provide some kind of cushion for yourself that significantly protects your fall.

Suffice it to say, things can and they will go wrong, and you have to be prepared for it. Afford yourself enough troubleshooting options that you can apply in these occasions.